Effective Date: March 08 2020

1.Introduction

Welcome to Esthetiqa Manila Beauty Lounge. Your privacy is of the utmost importance to us. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you visit our lounge, use our website, interact with our social media pages, or utilize any of our services. By providing us with your personal information, you consent to the collection, use, and disclosure of that information as described in this policy. 

2. Information We Collect

We collect information to provide and improve our services. The types of personal information we may collect include: Personal Identification Information: Full Name Contact Number (Mobile and/or Landline) Email Address Date of Birth Physical Address Appointment and Service Information: History of services and treatments availed Appointment dates and times Stylist or esthetician preferences Notes regarding your service preferences and feedback Sensitive Personal Information (with your explicit consent): Health information relevant to your safety during treatments, such as allergies, skin conditions, contraindications, and medical history (e.g., pregnancy, medications). This information is collected solely to ensure your well-being and to tailor our services safely. Payment and Transaction Information: Credit/debit card details (typically processed through a secure third-party payment gateway) Records of your transactions and payments with us Marketing and Communication Preferences: Your preference for receiving marketing materials from us (e.g., newsletters, promotions via SMS or email). Photos and Videos: "Before and After" photos or videos of your treatments. These will only be taken and used for marketing or portfolio purposes with your explicit, written consent. Technical Information (from our website/online booking): IP address, browser type, device information, and information collected through cookies when you visit our website. 

3. How We Use Your Information

We use the information we collect for the following purposes: To Provide and Manage Our Services: To schedule and confirm your appointments, send reminders, and maintain your client record. To Ensure Your Safety: To identify any potential contraindications for treatments based on the health information you provide. To Personalize Your Experience: To understand your preferences and provide customized beauty and wellness services. To Process Payments: To facilitate billing and payment for the services you receive. For Communication: To respond to your inquiries, provide customer support, and inform you of changes to our services or policies. For Marketing and Promotions (with your consent): To send you newsletters, special offers, and information about new services or products that may interest you. You may opt-out of these communications at any time. To Improve Our Business: To analyze service trends, gather client feedback, and improve our overall operations and service offerings. For Legal and Regulatory Compliance: To comply with applicable laws, regulations, and legal processes.

4. How We Share Your Information

We are committed to protecting your privacy. We do not sell or rent your personal information to third parties. We may share your information only in the following limited circumstances: With Third-Party Service Providers: We may share information with trusted partners who perform services on our behalf, such as online booking platforms (e.g., Fresha, Acuity), payment processors, and email marketing services. These providers are contractually obligated to protect your information and use it only for the purposes we specify. For Legal Reasons: We may disclose your information if required to do so by law or in response to a valid legal request from a government authority (e.g., a court order or subpoena). In Case of a Business Transfer: If Esthetiqa Manila Beauty Lounge is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. 

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include secure data storage, access controls for our staff, and the use of encrypted payment processing systems. However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, to maintain your client relationship, or as required by law (e.g., for tax and accounting purposes). 

7. Your Rights

In accordance with the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information: The Right to be Informed: You have the right to know how we collect and process your data. The Right to Access: You have the right to request a copy of the personal information we hold about you. The Right to Rectification: You have the right to correct any inaccurate or incomplete information. The Right to Erasure (or Blocking): You have the right to request the deletion or removal of your personal data where there is no compelling reason for its continued processing. The Right to Object: You have the right to object to the processing of your personal data, particularly for direct marketing purposes. To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before processing your request.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website and updating the "Effective Date" at the top of this page. 

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our Data Protection Officer: Esthetiqa Manila Beauty Lounge Address: 2803 Pedro Gil St, Santa Ana, Manila, Philippines